Passenger survey in the Upper Elbe transport association

From this week until the summer holidays, Dresdner Verkehrsbetriebe AG (DVB) and Verkehrsverbund Oberelbe (VVO) are conducting an extensive telephone survey throughout the entire transport network area. The survey is being carried out with the aim of obtaining up-to-date data on passenger satisfaction with the quality of local transport services. This survey for the public transport customer barometer takes place annually - the results are presented in autumn.

Among other things, the interviewers ask about satisfaction with the route network, connections, ticket system, cleanliness and safety in vehicles and at stops and customer service. An additional set of questions is dedicated to the Deutschlandticket. Personal data is not requested. In the interest of well-founded and representative results, DVB and VVO ask passengers to participate in the survey. It goes without saying that all data provided will be treated confidentially.

Many public transport companies and transport associations from all over Germany have regularly submitted to the judgement of their customers for many years. DVB has been taking part since 2000 and VVO has been participating in the customer barometer every year since 2005. The companies once again commissioned the renowned market research institute Kantar to conduct the survey. The results are compared with those of all participating transport companies and assessed against the industry average.