Passenger survey in the Upper Elbe transport association

From 15 April to the end of May, Dresdner Verkehrsbetriebe AG (DVB) and Verkehrsverbund Oberelbe (VVO) are conducting an extensive telephone survey in Dresden and the districts of Bautzen, Meißen and Sächsische Schweiz-Osterzgebirge. The survey is carried out with the aim of obtaining up-to-date data on passenger satisfaction with the quality of local transport. This survey for the public transport customer barometer takes place annually.

Among other things, the interviewers ask about the current use of local transport in times of the pandemic and satisfaction with the companies' hygiene measures as well as the route network, connections, ticket system and safety in vehicles or customer service. Personal data is not requested. In the interest of well-founded and representative results, DVB and VVO ask passengers to participate in the survey in a cooperative manner. It goes without saying that all data provided will be treated confidentially and used exclusively for the fulfilment of the task at hand.

Many public transport companies and transport associations from all over Germany have regularly submitted themselves to the judgement of their customers for many years. The companies once again commissioned the renowned market research institute Kantar TNS to conduct the survey. The results are compared with those of all participating transport companies and evaluated on the basis of the industry average.